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This publication is dealing with the report of the Netherlands on experiences of user participation in R&D oriented work.

Introduction

IRV conducted an inventory of user involvement in R&D in the Netherlands for the FORTUNE project. Several projects in the field of R&D could be identified in which user participation takes place. In the projects most of the users are recruited through personal contacts. In some cases they are recruited through organised panels, while only a few are recruited through user organisations. None of the users have been through any training in connections with their participation in the projects. Most of the users take part as ad hoc participants, or in some cases as members of user panels.

According to the findings, users participate in the initial stages of the projects in several cases, including needs assessment, needs and activities analysis, product analysis, and also in basic research oriented work. In addition, in many cases users are involved in overall testing of solutions.

The most frequent methods of approach being used include: Direct observations, interviews, task analysis group discussions, and user trials.

PDF-Download of Dutch Report (99KB).

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